Renew your next payment early (good if you’ve run out of product and want to order earlier)
Changing the delivery frequency or size (if available):
1) Click on the orange button “Change Your Subscription“.
2) This will take you to the product page. Here you can update the subscription. Click the ‘Add to Cart’ button once you are happy with the change.
3) You’ll be taken to the cart page. Here you can review your change.
In the example below, we are ‘downgrading’ the raw diet subscription from a 10kg to a 5kg box. If we were changing it from a 5kg box to a 10kg box, this would then say ‘upgrade’.
Click ‘Proceed to Checkout’ once you are happy.
4) The next screen is the checkout and where you can check your address, and it will display your order details one last time. If you are happy with the change you can click the ‘Place Order’ button. Done!
Important to Know
If you are ‘upgrading’ the size of a raw diet subscription from the cheaper 5kg to a 10kg box you will need to pay at the check out stage.
You will see a list of your subscriptions – Click the one you want to update the payment details on.
From here you can go to the Change payment link.
It will then take you to the below screen, if you have multiple subscriptions you have the option to tick update all.
The following screen you can enter your new credit card details.
What are your shipping prices?
Non-rural is $7.00. Anywhere in NZ
Rural is $12. Anywhere in NZ
Free Shipping for orders over $80.00 (non-rural only). And $5 shipping for rural orders over $80.00. Excludes our RAW frozen dog food.
For our larger RAW frozen dog food, 5kg is $10 and 10kg is $15. We ship overnight using NZ Couriers to make sure it gets to your door as fast as possible. Delivery is available in the North Island only. We are unable to deliver to rural delivery addresses.
Deliveries received before 10.30 am Monday – Thursday will ship the same day.
Deliveries received after 10.30 am Thursday will ship the following Monday morning.